People don’t remember what you sold them. They remember how you made them feel.

5 Feb

People don’t remember what you sold them. They remember how you made them feel.

The Rise of the "Choose Your Own Adventure" TV Commercial

2 Creative Media has made it a tradition to pause every February and look toward the United States. Why? Because the Super Bowl isn't just a sporting climax; it is the ultimate "proving ground" for global marketing innovation.

Year after year, we have highlighted the astronomical investments brands make for a single 30-second window of attention. With slots currently fetching north of $7 million USD, the stakes have never been higher. But in 2026, we are seeing a shift: brands are no longer just buying your attention, they are asking you to co-create it.

The 7 Million Second, staring Matthew McConaughey

This year, Uber Eats has shattered the traditional "broadcast" model. While the rivalry between Matthew McConaughey and Bradley Cooper will capture the masses, the real magic happens within the app. Uber Eats has launched the first-ever "Build Your Own Super Bowl Commercial." Using a tailored in-app experience, viewers can customise the ad to feature the stars they actually want to see. Whether it’s Addison Rae, Amelia Dimoldenberg, or NFL legends like Jerry Rice, there are over 1,000 possible combinations of the spot. For the first time, a brand is handing the 'Director’s Chair' to the consumer, ensuring that the ad is relevant to every individual user.

Investment beyond the airtime

We often talk about the "spend," but the true investment lies in the ecosystem created around the ad. Uber Eats isn't just paying for a slot during the Seahawks vs. Patriots clash; they are investing in:

  • Deep tech integration: Seamlessly linking a TV broadcast to a customisable mobile experience.
  • A-List Talent: Securing multiple tiers of celebrities to appeal to every demographic, from Gen Z influencers to Hollywood heavyweights. (clearly their bank accounts are very large)
  • Early engagement is the key: Releasing teasers as early as February 2nd to dominate the "pre-game" conversation.


The Takeaway: Being memorable is the only real ROI

As we watch these global giants battle for dominance, there is a lesson for every business, regardless of size. In a world saturated with content, a "view" is a vanity metric. The real Return on Investment is found in memorability and engagement. By allowing users to tailor their experience, Uber Eats isn't just showing an ad; they are creating a digital memory.

The Thought for 2026: If you want a return on your marketing spend, stop trying to talk at your audience and start finding ways to involve them in the story. When a customer participates in your brand, they don't just see you
- they remember you.

Image Source Credit: Urber Eats