How Soothers Saved Their Dying Company
"In a category that was all about product effectiveness, Soothers was seen as tasty, not effective."
When Coles decided to delete all but one of Soothers' stock keeping units in 2015, depriving Soothers of approximately 1/3rd of their annual
sales (currently having holding a market share of 12.6%), it became apparent that the already declining brand was on the verge of collapse.
At this point Soothers was faced with 2 choices:
1. Continue as they had done for years, trying to convince the market of the effectiveness of their product.
2. Take a bold new approach.
Ultimately they chose to try something new.
In an effort to talk about Soothers and sore throats in a new, unique way, they researched their target audience and discovered something
truly extraordinary. 34% of people who bought sore throat lozenges didn't think they were actually 'sick' when their throat was
This discovery sparked Soothers' innovative campaign: 'Soothers soothes any number of sore throats'. Whilst competitors continued to attack
from the medicinal angle, Soothers was the solution to any and all sore throats.
Soothers launched their new campaign with a TV commercial, featuring a number of unique and creative sore throats like the 'godfather sore
throat' or the 'talking over loud music sore throat'. The campaign was a huge success.
At the end of Soothers' campaign, they had not only returned from death's door but had successfully grown their brand. 18 months after the
Coles deletion, Soothers had regained share to 12.6%. By the end of 2016, Soothers had also grown the value of their core range and saw
value increases across all other retail channels.
“Consumers were actively seeking out Soothers, outside of just the traditional supermarket channels.”
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